Return and Refund Policy

1. Overview:

We take great pride in our traditional candies and want you to be fully satisfied with your purchase. Due to the nature of our products, we have specific guidelines regarding returns and refunds.

2. Return Eligibility:

Due to health and safety regulations, we do not accept returns on opened or consumed products. Unopened items may be eligible for return.

3. Return Process:

If you receive an incorrect or damaged item, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item.
Returns must be initiated within 7 days of receipt and must include all original packaging.

4. Refunds:

Once we receive the returned item and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to reflect in your account.
Refunds will be issued to the original payment method used at the time of purchase.

5. Exchanges:

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

6. Non-Refundable Items:

Gift cards and special promotional items are non-refundable.

7. Customer Support:

For any questions or concerns regarding your order, please contact our customer service team at [email/contact info]. We’re here to help!